Garden Party...
The "1 and 99" syndrome bit me on the ass again recently.
You know - the 99 happy customers and one complainer. My nature is such that I let the complainer distract me from the success of pleasing the other 99.
At noon I have a Dad drop a couple of twenties on the counter, tips for his referees. "Your refs are the best I've ever seen."
Just before midnight on the very same day I get an e-mail. "My ref was the worst. I'm never coming back."
The "worst" ref was not one of the "best" refs that were praised earlier. Some are better than others. So I kick one ref in the butt and give the other two their tip.
In the mean time I'm ready to shut the place down because I feel personally responsible for the poor alignment of the stars that caused sensitive customer one to get the one ref that was in a bad mood on that particular day.
Closer to home a lady acquaintance of mine recently and out of the blue announced to me that she hates paintball.
Not just hates it but "really, really, really, really hates it."
She didn't elaborate. I don't know if it's the game in general or if she hates how it use to consume me. We are not on speaking terms anymore so I guess I'll never know. Too bad since now that the business is running itself I find I have a lot of time on my hands.
Just another "1 and 99" to ruminate over and keep me distracted.
