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Sep 23, 2008

Why it's best I leave it to my employees...

The first thing anyone who works here at T-Square learns is SAFETY is the first priority - followed by CUSTOMER SERVICE. My employees seem to have no problem making the two work together.

I, on the other hand, am not always such a patient person.

Recently, when one young player decided he didn't need to watch our "stupid" safety video and then started cutting up while it was playing my Field Manager stepped in to reprimand him. Mom felt she had to say, "We are paying customers and I don't think you need to be so stern."

My Field Manager tactfully handled the situation, the young player watched the briefing and all went well.

I would have told Mom he either sits down, shuts up and watches the safety video or you can take him home!

Safety first.

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